7 Days Money Back Guarantee

We understand that buying a vehicle is an important decision, and one of the biggest purchases you make. You may wonder how we manage that and it may even sound too good to be true, but it's because SmartWay LLC provides the 7 Day Money Back Guarantee program, only for vehicles stored inside its warehouses. Safety inspection is being taken before vehicles are listed by SmartWay LLC. Technical Inspection Team is verifying all the vehicle on arrival. Clear title is checked, quality, size, psychical conditions (damages, scratches, dents, rust, etc.).
7 Day Money Back Guarantee for you, as a buyer gives You the certainty that You will receive the vehicle You are paying for.

When make purchases from web sites like Craigslist, Kijiji or Gumtree, the Buyer relies mostly on the Seller's description, this is what makes the Buyer travel to visually inspect the vehicle. Surveys show that a very large percent of vehicles sold on free classifieds web sites such as Craigslist, Kijiji or Gumtree, were not like were originally described by the Seller and after visual inspection, the Buyer decides to look somewhere else. In order to minimize the chances of failed transactions when it comes to the vehicles sold through SmartWay LLC, we compare the original description and pictures with the actual vehicle, when a vehicle is listed for sale. If the listing description is incorrect or does not correspond with our Technical Inspection Document made upon arrival at the store, the Seller is instructed to re-list the vehicle with the correct description. That makes us unique on the market give Buyers certainty that they will receive the vehicle they have paid for.

What does 7 Days Money Back Guarantee stand for ?

• SmartWay LLC guarantees refund of the money, if the vehicle is not delivered within 15 days after it is dispatched – No questions asked.
• Until the vehicle is delivered, payment is held by SmartWay LLC
• Seller's payment is released only when You confirm the vehicle has been received.
• It's our client right to inspect the vehicle before sign the sales contract. Inspection period of a vehicle is limited and in case we do not hear back from You within 7 days after the vehicle has been received, we feel it would be fair to assume that You are satisfied with the vehicle and we will release the payment to the seller
• In case You are not satisfied with the vehicle delivered and inform SmartWay LLC within 7 days of delivery, SmartWay LLC will resolve Your complaint end-to-end within 72 hours from the time the complaint is raised. If SmartWay LLC is not able to give a resolution within 72 hours then we will automatically refund the amount paid for the vehicle

Note:
At delivery, due to the 7-Day Money Back Guarantee Policy, you will be walked through a PDI (Pre-Delivery-Inspection), performed by a SmartWay LLC tehnical inspector. This PDI describes the vehicle condition at the delivery and should be kept if the vehicle needs to be returned. There is more information about the returning policy in the 7-Day Money Back Guarantee section. When a complaint is raised for a delivered vehicle, the Seller is paid only after the issue is resolved and You are satisfied with the resolution.

What does 7 Days Money Back Guarantee cover ?

• Paid vehicle and never receive it.
• Damaged/defective vehicle or the vehicle doesn't comply with the quality, size, physical condition and specification as per original purchase.
• You have received a vehicle which You're not satisfied with because of its fit/size.

How do You receive Your refund through SmartWay LLC ?

• Refund is given as Money-Back
• Refunds will be made through cash, credit card, cheque or Bank transfer depending on the payment method used at the time of placing the purchase.