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FAQ's

Yes, You must Register to use SmartWay LLC, either as a Buyer or Seller. It's fast, free and user friendly Don't worry, Your privacy is important to us. We will never share Your registration information unless You start a transaction. In that case, we are obligated to share Your information to the other party because on any Internet transaction, both parties (Buyer and Seller) must be involved.

SmartWay LLC ONLY supports Sellers with valid Bank Accounts and Buyers who have the ability to pay using the SmartWay LLC system through its payment options. We offer our services ONLY in the United States, United Kingdom and Canada but upon request, we accept outside transactions too. In such cases, we ship worldwide but additional shipping charges will be applied and can vary from one to another transaction. If You are outside of those countries, please contact our Customer Support for a shipping quote before registering.

Invoices are usually sent within 24 hours from the registration time. If You do not receive the transaction's invoice within the next 24 hours, make sure You check all Your e-mail foldersluding spam, bulk or junk e-mail folder as our contact e-mail address is not added into Your e-mail address book, and that could lead in non delivering the transaction's invoice into the e-mail inbox folder. If the transaction's invoice is unreachable, You should contact our Customer Support Team for further assistance.

The Transaction 10 number is a unique 10 (ten) digit number assigned to Your transaction which You can use to Check Transaction Status anytime during the process. The Transaction 10 number is issued only after the Buyer registers and the transaction starts. The "Check Transaction Status" can be found on the bottom of all pages on our website.

SmartWay LLC is a safe online payment system that protects both the Buyer and Seller from various forms of online fraudluding non-delivery or misrepresentation of goods, stolen Credit Cards, fake checks, money orders, Nigerian scams and more. Established in 2009, SmartWay LLC is a leading provider of e-Business development and integration services for large to medium-sized Companies. The firm's core competency is the ability to develop, integrate and deliver a full range of highly secure and scalable custom business applications and solutions. Our servers holding customer information operate in a highly protected environment, which ensures customers that their personal data are not at risk. Customer information is not provided to Company third parties, except where necessary to complete a transaction, or as required by law. SmartWay LLC provides on-line transaction management technology and business exchange services that facilitate and accelerate B2B, B2C and P2P e-Commerce by ensuring secure settlement. As an on-line rules-based application, SmartWay LLC offers customers the opportunity to integrate transaction management andlor settlement services. Online exchange services provided by SmartWay LLC are provided independently and exclusively by Electronic Secure Traffic Solutions ESTS, one of its operating subsidiaries. ESTS is fully licensed and accredited as an exchange Company and is subject to compliance with all applicable exchange regulationsluding the UK, US and Canadian Financial and Business Codes. SmartWay LLC has acted as a Third Party Agency in three countries (UK, USA and Canada), since 2009. SmartWay LLC is a verified Company with SSL (Secure Sockets Layer) and Wildcard Certificate (You can see in Your browser that our web site starts with a secure "https://"). The Company is registered with the Department Of State, Division Of Corporation, State Records & UCC under the name of SmartWay LLC. As a result, with accredited and verified services through the Document Number L21337367824224480, SmartWay LLC is now one of the most recommended Internet Secure Providers of Payment Solutions and is fully licensed to offers its services to customers.

We are a one stop shop for selling Your vehicle on eBay, Craigslist & more. Protect Buyers and Sellers equally.
Pay the Seller when the Buyer is satisfied with the vehicle.
Refunds the Buyer if the vehicle is not accepted.
Create an environment where honesty thrives and fraud cannot survive.

We are professionals at selling vehicles on eBay, Craigslist and Gumtree. We have an established record both online and in our community, and base our business on customer service. We know how to photograph and describe vehicle to get our Sellers the best possible prices. Buyers on eBay, Craigslist, Kijiji and Gumtree feel more secure buying from a business rather than an individual with only a few feedbacks or not at all. Of course our service goes further than that, visit our Why Us page to find more amazing advantages that our Company can offer.

If the vehicle You are interested in is being sold through our Company services and both parties have agreed with the terms of sale, simply click the Register button on our web site and enter the details requested on the Registration form. If the price entered is different from the original Craigslist, Kipp or Gumtree sale price (normally after a re-negotiation between both parties), Sellers confirmation is needed before we start the transaction. If the Sellers response is positive, SmartWay LLC will send an Invoice with specific transaction information and payment instructions needed to successfully complete the transaction. Upon confirmation, payment will be secured into one of our trust accounts and held there until the transaction is completed. The shipping process will start as soon as the payment is received and confirmed by our Payment Department. The vehicle will be delivered within 5 days after payment confirmation. Note that, sometimes it can take up to 3 business days to receive the payment into our bank account. The 7 Day Money Back Guarantee period will commence from the date thatthe Buyer receives the vehicleand will allow to return it if dissatisfied with its conditions. If the Buyer is satisfied, we will pay the Seller and keep our Fees. Due to our No Sale, No Charge" policy, the Seller will not be paid until the end of the transaction. If the Buyer is NOT satisfied with the purchase, a refund can be initiated by using our secure Refund Form. The refund must be requested during the 7 Day Money Back Guarantee period and will be processed in maximum 72 hours. The Buyer and Seller will be able to verify the transaction status in real time by entering their Transaction ID (#) number into the Check Transaction Status label. For more information about the process itself, check out our How It Works page.

To sell on SmartWay LLC, You first make an appointment with one of our representatives to set up the terms of sale. To do that, You must first Register as a Seller by using our registration form. You will be contacted by one of our representatives to set up an appointment where our staff can visually inspect what You are selling and set up the rest of the transaction Terms and Conditions.

SmartWay LLC is always free for Buyers. Sellers are charged an extra small transaction fee, only if the transaction takes place with a credit card. eChecks are currently free and encouraged ONLY for eBay transactions. Registration is required, but there are no entry fees, membership dues or monthly charges to use the service. Sellers pay no transaction fee for eChecks and a small transaction fee when they complete a sale via credit card, plus our normal commission which depends on what You are selling and for how much. No sale, no charge! Credit card transaction fees are deducted when the funds are transferred to a Bank Account.

Yes, we sell on Kijiji and Gumtree too, but since Kijiji and Gumtree are eBay companies, we refer to it as an "eBay Marketplace".

SmartWay LLC and PayPal are both payment services that can be used to pay just about anyone, anywhere online. With PayPal, the Buyer pays the Seller before they receive their purchase, then wait for it to arrive. With SmartWay LLC, the money is collected and held for the Seller until the Buyer receives the Item. The Seller is getting paid when both parties are satisfied. SmartWay LLC protects Buyers and Sellers equally from fraud.

Sure, You can! However, the procedure is different from selling on Craigslist, Kijiji or Gumtree, since eBay is not a free classified web site. This affects our service fees which are higher for selling on eBay. Also, eBay is far more secure than Craigslist, Kijiji or Gumtree and more payment methods can be accepted by both Buyers and Sellers.

No. SmartWay LLC is NOT affiliated with any of these companies in any way, we are just using these marketplaces to sell our vehicle, just like any other individual Sellers or dealerships.